Frequently Asked Questions
Ordering & Shipping
1. When will my order arrive?
We process orders within 3-6 working days, ensuring careful preparation and packaging. Once ready, orders are promptly shipped, with domestic United States shipping taking 5-7 working days. International orders may take 15-20 working days for delivery.
2. How much will shipping cost?
Within the US, we charge a flat shipping fee of $5.95 for all orders, simplifying pricing for easy budgeting. For international orders, a flat fee of $9.95 is applied to cover additional shipping costs outside the US.
3. How can I check the status of my order?
To track your order, you have two options: Log into your account on our website and view your order history, or reach out to our customer service team for personalized
4. What should I do if my shipment is lost or damaged?
If your shipment is lost or damaged during transit, please contact our customer service team as soon as possible. We will work with you to resolve the issue and ensure that you receive your order in a timely manner.
Payment
1. What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards.
2. Is my payment information secure?
Rest assured, safeguarding your payment information is of paramount importance to us. We employ industry-standard encryption and security protocols to ensure the utmost protection of your data.
3. When will my payment be processed?
Upon placing your order, your payment will usually be processed immediately. Should any complications arise during payment processing, our customer service team will promptly reach out to you for resolution.
4. Can I change my payment method after my order has been placed?
Once your order is placed, changes to the payment method may not be possible. If you require updates to your payment information, kindly reach out to our customer service team for assistance.
5. Do you offer discounts after the order is placed?
We regret to inform you that discounts cannot be applied after the order is placed. Kindly remember to input any promo codes or gift cards during the checkout process to avail of any applicable discounts.
Return & Refund
1. What is your return policy?
Most products are covered by our 21-day return policy. Should you find your purchase unsatisfactory, kindly reach out to our customer service team to commence the return process.
2. How do I return a product?
To begin the return process, kindly reach out to our customer service team to receive a return authorization number and detailed instructions for returning the product.
3. How long will it take to receive my refund?
Refunds are usually processed within 15 business days upon receipt of the returned item. However, please be advised that the timeframe for the refund to reflect in your account may vary depending on your bank or credit card company’s processing procedures.
Cancellation
1. Can I cancel my order after it has been placed?
If your order hasn’t been processed and shipped, you may have the option to cancel it. To inquire about cancellation, please reach out to our customer service team promptly.
2. Will I be charged a fee for canceling my order?
Orders can be canceled without penalty if they have not yet been processed for shipping.
3. Can I modify my order instead of canceling it?
If you wish to modify your order instead of canceling it, kindly contact our customer service team promptly. While we endeavor to accommodate your requests, please be aware that orders may not be amendable once processed and shipped.
Should you have any additional inquiries or require further assistance, please do not hesitate to reach out to us via email at [email protected]. We are always here to help and address any concerns you may have.
If you have any additional questions or concerns regarding payments, please feel free to contact our customer support team at [email protected].